Business Details
36 Years
experience
Your Trusted Furniture & Mattress Store in Northampton, MA
Fly By Night is an independent furniture and mattress store rooted in New England, dedicated to helping customers furnish homes with durable, beautifully designed pieces at honest prices. Our focus on solid wood furniture, customizable upholstery from American and European makers, and natural mattresses reflects our commitment to quality and sustainability. We operate two showrooms in Northampton and Maynard, Massachusetts, offering a no-pressure shopping experience with a team that prioritizes customer needs over sales targets.Our delivery crew specializes in handling challenging spaces with care, and we emphasize transparency in pricing, customization, and service. With over 30 years of history, we remain locally owned, valuing long-term partnerships with customers, staff, and the community while maintaining a flat management structure that respects all employees equally.
Services
Furniture Sales
Mattress Selection
Customization
Delivery Services
Showroom Consultations
Details
- Year established: 1990
Highlights and features
- We specialize in American-made furniture and natural mattresses.
- Our team works on salary, not commission, ensuring no-pressure service.
- Honest pricing with no fake discounts or hidden fees.
- Customization options for made-to-order furniture and mattresses.
- Experienced delivery crew for challenging spaces like old homes.
What people say
Best furniture
Best customer service
Beautiful furniture
Extensive fabric choices
Prompt, professional service
Services
Furniture Sales
Offering solid wood furniture and customizable upholstery for New England homes. Our selection includes dining sets, living room pieces, and office furniture designed for durability and style. Expert staff guide customers through choices tailored to their space and budget.
Mattress Selection
Providing natural, breathable mattresses from respected American and European brands. We help customers choose firmness levels and materials suited to their sleeping habits, with no-pressure consultations and in-store testing available.
Customization
Enabling personalized furniture and mattress configurations through made-to-order options. Customers select fabrics, finishes, and dimensions to match their preferences, with guidance from our design team to ensure practical, aesthetic results.
Delivery Services
Specialized delivery for challenging spaces, including tight staircases and historic homes. Our crew handles installations with care, ensuring furniture arrives undamaged and positioned correctly in your living environment.
Showroom Consultations
In-store consultations with experienced staff to explore furniture and mattress options. Customers receive tailored recommendations based on room dimensions, lifestyle needs, and aesthetic preferences, with no obligation to purchase.
People
Chandra
Northampton Showroom
Chandra has been part of the Fly By Night team since 2016, offering expert guidance on furniture selection and room planning in Northampton.
Joe
Northampton Showroom
Joe joined Fly By Night in 2019, specializing in helping customers find durable, stylish furniture solutions for New England homes.
Vicki
Northampton Showroom
With over two decades of experience, Vicki has been assisting Northampton customers since 1999 in selecting high-quality, American-made furnishings.
Paul
Northampton Showroom
Paul has worked at Fly By Night since 2000, providing personalized service and expertise in customizing furniture to meet individual needs.
Lisa
Northampton Showroom
Lisa joined the team in 2020, focusing on connecting customers with comfortable, long-lasting mattresses and bedding solutions.
Questions
Does Fly By Night offer delivery services?
Yes, we provide delivery services with a crew experienced in handling tight spaces and historic homes.
Are your products made in the USA?
We specialize in American-made furniture and mattresses from trusted domestic and European manufacturers.
What are your return policies?
We prioritize customer satisfaction; contact our team directly for specific return policy details.
Do you offer mattress firmness options?
Yes, we help customers choose firmness levels based on sleep position and comfort preferences.
Can I customize furniture dimensions?
Yes, we offer made-to-order options for furniture dimensions and fabric selections.
Reviews (4)
Nancy Romer
Jun 18, 2022
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Beautiful furniture, so well constructed, reasonably priced, great service. Even the warehouse bathrooms have great politics & art! One of my best shopping experiences. The bed frame & night tables I purchased look & feel pso good in my bedroom. Thank you!
Rachel Koppelman
Apr 26, 2022
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I had a great experience with Fly By Night. Both the in-store sales representative and the delivery team were top notch. I was able to find just what we needed for our home. The delivery team went above and beyond to unbox and set up the furniture to my specifications. I now have high-quality items that I'm proud of. For someone who has ordered many furniture items online, it was great to find a local place that could meet my needs! Thank you!
Lonnie Chu
Apr 19, 2022
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We couldn't be happier with our decision to purchase a sofa from Fly By Night. We had heard a lot of good things about them and wanted to buy from a local shop. The folks waiting on us were patient with our decision-making, helpful, informative and easy to communicate with. There are plenty of choices and price points in this shop, so it's definitely worth it to stop in.
Karen Kowalczyk
Apr 05, 2022
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Love the no pressure atmosphere; but salespeople are always right there to help when needed. By far the best place to shop for a futon! Their eclectic inventory is great for that one of a kind piece of furniture you won't see anywhere else. Definitely recommend a visit!
