Business Details
50+ Years
experience
Your Trusted Furniture Destination in South Hadley, MA
Chapdelaine's has been a family-owned business since 1957, founded by William Chapdelaine and now led by his daughter Lisanne. Our 20,000-square-foot showroom offers an unparalleled selection of residential and commercial furnishings, floor coverings, and window treatments. We specialize in helping clients make informed choices for lasting quality and beauty, whether for a single item or entire spaces. Our dedicated delivery team serves Western Massachusetts and New England, ensuring careful handling and timely service. We stand behind our products with industry-leading guarantees, including exchanges or replacements when necessary.Our team combines decades of experience with a commitment to personalized service, offering CAD design expertise and in-home consultations. We maintain strong relationships with trusted manufacturers and prioritize American-made products. Our approach blends traditional craftsmanship with modern design trends to meet diverse client needs. We actively engage with local communities through chamber memberships and charitable initiatives. Over 67 years, we have built a reputation for reliability, expertise, and exceptional customer care.
Services
Furniture Sales
Interior Design
Delivery Services
Window Treatments
Flooring Solutions
Commercial Design
Reupholstery Services
Custom Orders
Design Consultations
Outdoor Furniture
Details
- Year established: 1957
Highlights and features
- Family-owned since 1957 with deep local roots and expertise
- 20,000-square-foot showroom offering extensive product selection
- In-house delivery team ensures careful handling and timely service
- Specialize in custom orders with nationwide sourcing capabilities
- Amish-made furniture and American craftsmanship specialists
What people say
Outstanding delivery service
Knowledgeable sales associates
Careful furniture handling
Professional installation
Timely delivery
Services
Furniture Sales
We offer an extensive selection of high-quality furniture for every room in your home or office. Our inventory includes living room sets, dining furniture, bedroom collections, and commercial furnishings from trusted brands. With both ready-to-purchase items and special order options, we help customers find perfect pieces that match their style and budget while ensuring lasting durability.
Interior Design
Our professional designers provide comprehensive interior design solutions for residential and commercial spaces. We assist with color schemes, room layouts, window treatments, and complete space transformations. By combining functional needs with aesthetic preferences, we create personalized environments that reflect each client's unique lifestyle and business requirements while maintaining a cohesive design vision.
Delivery Services
Our dedicated delivery team ensures safe and timely transportation of all purchased items. We handle special care requirements for delicate pieces, navigate challenging entryways, and provide assembly instructions when needed. Our delivery process includes careful placement, packaging removal, and old furniture relocation, creating a seamless transition from purchase to enjoyment for our customers.
Window Treatments
We offer custom window treatment solutions including draperies, blinds, shades, and shutters from premium brands. Our designers help clients select options that balance privacy, light control, and energy efficiency while enhancing room aesthetics. Professional installation ensures proper functionality and longevity, with expert guidance on operating systems and maintenance requirements.
Flooring Solutions
Our flooring experts provide comprehensive solutions for hardwood, bamboo, laminate, vinyl, and area rugs. We guide customers through material selection based on durability and style needs while offering professional installation services. From prefinished hardwood that allows immediate use to weather-resistant outdoor options, we ensure proper fitting and long-term performance of all flooring products.
People
Lisanne Chapdelaine
President
Third-generation furniture expert with mechanical engineering background, leading Chapdelaine's since 1997. Combines technical precision with family tradition to maintain quality standards while modernizing operations. Passionate about making luxury furnishings accessible to local communities.
Regina Zebrowski
Sales and Design Manager
Design professional with 30+ years retail experience, specializing in customer-centric space planning. Former top-performing national retailer associate who now focuses on creating personalized interiors that reflect client personalities while maintaining Chapdelaine's tradition of excellence.
Questions
What areas do you serve for delivery?
We deliver throughout Western Massachusetts and most areas of New England, including Connecticut, Rhode Island, and parts of New York.
Do you offer interior design services?
Yes, our professional designers provide in-home consultations and complete space planning services for both residential and commercial clients.
Can I special order furniture items?
We offer special ordering for all open-stock merchandise with available discounts, allowing customization of colors, sizes, and configurations.
What payment methods do you accept?
We accept major credit cards, checks, and financing options for qualified purchases. Payment details are available through our sales team.
Do you carry Amish-made furniture?
Yes, we feature Amish-crafted pieces known for exceptional quality and traditional woodworking techniques in our showroom.
What is your return policy?
We offer exchanges or replacements when necessary to ensure customer satisfaction, with specific terms available through our customer service team.
Reviews (3)
Bernadette Giblin
Jun 03, 2022
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Great team that got it here 2 days ahead of schedule! The delivery person so careful, kind and thoughtful. Just exceptional
Richard Lindahl
Jun 19, 2020
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Our new table is wonderful. It exceeded our expectations. The two delivery men brought the table in and then assembled it. They were friendly and we totally enjoyed our conversations with them. We look forward to working with the staff at Chap de Laine''s and the people who deliver the products.
Jack Czajkowski
Apr 17, 2017
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Lisanne and the rest of the staff go above and beyond in serving their customers. And that is why my wife and I have been shopping there for years. Recently, we ordered two outdoor chairs, but hey did not fit in our vehicle. The staff at Chapdelaine's were kind enough to deliver our chairs the very next day.
