Business Details
50+ Years
experience
Emergency
services
Your Trusted Partner for Custom Pool & Spa Solutions
Aqua Jet Pools has been creating backyard escapes for Hudson Valley families since 1970. Founded by John Turk, our locally-owned business combines generational expertise with a commitment to quality, serving Ulster, Dutchess, Orange, Putnam, Columbia, Greene, and Delaware counties. Our team of certified professionals specializes in custom pool construction, renovation, and maintenance while maintaining a family-owned ethos of personalized service. With 50+ years of local experience, we offer Hot Springs Spas, advanced water testing technology, and comprehensive solutions from initial design to year-round maintenance.Our facility in Lake Katrine features a showroom with 3D design capabilities, material samples, and a fully-equipped service center with diagnostic equipment. We maintain industry affiliations with APSP, NESPA, and the National Plasterers Council while holding an A+ BBB rating. Our mission focuses on creating joy through outdoor spaces while upholding values of quality, respect, and community commitment.
Services
Pool Construction
Pool Renovation
Pool Service & Repairs
Hot Springs Spas
Water Testing
Seasonal Maintenance
Emergency Repairs
Spa Installation
Pool Opening/Closing
Chemical Sales
Details
- Year established: 1970
Highlights and features
- 50+ years of Hudson Valley pool expertise
- Locally-owned family business since 1970
- Certified technicians with advanced diagnostic equipment
- A+ rating from Better Business Bureau
- Comprehensive 3D design and installation process
Associations and certifications
- Better Business Bureau
- Association of Pool & Spa Professionals
- Northeast Spa & Pool Association
- National Plasterers Council
What people say
Excellent service
Knowledgeable staff
Prompt responses
Top-notch service
Highly recommend
Services
Pool Construction
We build custom vinyl and gunite pools tailored to Hudson Valley properties. Our expert team handles complete installations from design to finishing touches. Using premium materials, we create durable, aesthetically pleasing pools that enhance outdoor living spaces while considering local climate and soil conditions.
Pool Renovation
Transform existing pools with modern upgrades including new liners, updated equipment, and enhanced decking. Our renovation specialists assess structural integrity and recommend improvements that extend pool lifespan while improving functionality and appearance. We incorporate energy-efficient systems and contemporary design elements.
Pool Service & Repairs
Comprehensive maintenance and repair services for all pool types. Our certified technicians provide seasonal openings and closings, equipment repairs, and emergency services. We offer scheduled maintenance plans and immediate support for urgent issues like leaks or equipment failures across the Hudson Valley region.
Hot Springs Spas
Authorized dealer for Hot Springs Spas offering luxury spa installations. Our showroom displays multiple models with various features to suit different needs. We provide expert consultation, delivery, and installation services while offering ongoing maintenance support for spa owners in the Hudson Valley area.
Water Testing
Professional water testing services using computerized systems for accurate chemical analysis. Our staff provides expert recommendations based on test results to maintain optimal water quality. We offer free testing for both pool and spa owners at our Lake Katrine facility.
Questions
What areas do you serve?
We provide comprehensive service throughout Ulster, Dutchess, Orange, Putnam, Columbia, Greene, and Delaware counties in the Hudson Valley region.
Do you service pools you didn't build?
Yes, we maintain and repair all types of pools regardless of original installer, offering complete service solutions for existing pool owners.
Do you offer emergency repairs?
Yes, we provide emergency service for urgent situations including equipment failures, major leaks, and safety concerns with faster response times.
How far in advance should I schedule pool opening/closing?
We recommend booking 2-3 weeks in advance for pool openings and closings, especially during peak season to secure preferred dates.
What payment options are available?
We offer financing options for larger projects and accept major credit cards, checks, and cash payments at our retail location.
Reviews (5)
Scott Miller
Nov 14, 2021
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Stay away. They will upsell you, ignore your complaints and then quit on you by email! I was a customer for years, and gave them thousands of dollars in business over the years. When I complained about their horrific billing practices, their dumping chemicals at my house which were not ordered and then charging me for them.they quit on me! The owners Carlene and Guy Hummel hide behind their staff refusing to directly address customer issues.these people are the absolute worst and I suggest you stay away from them.unless like me you wish to get ripped off. Terrible company and terrible owners.
Colleen Hampel
Jul 28, 2021
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We purchased several things from the store for our pool. Two of the things we purchased weren't to our satisfaction, so we brought them back the next day. The girl approached us when we walked in and said, "what's up guys". Not even knowing why we were there.not a really good way to welcome your customer into the store. We proceeded to tell her the vacuum we purchased didn't work for our pool, she continued to argued with us.
After about 10 minutes she said she will give us store credit. We just wanted to exchange it for another one. We felt very unwanted and like we were inconveniencing the girls behind the counter. We will never go back.
After about 10 minutes she said she will give us store credit. We just wanted to exchange it for another one. We felt very unwanted and like we were inconveniencing the girls behind the counter. We will never go back.
Jesse Savago
Jun 15, 2021
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Sold me the wrong products after testing my water which made my pool all cloudy. Then when I went back to explain what happened, they made me purchase another product that didn't even help. I later went to swim king down the street who explained why aqua jet was wrong and how to fix my water.
Kim Malaska
May 21, 2021
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I ordered my hot tub from Aqua Jet about 2.5 years ago. They've been lovely when I've had to buy chemicals and check my water, but based on their service calls I would not advise buying a spa from them. Service appointments are difficult to schedule and often not kept. My hot tub is currently overheating at a pretty dangerous 109/110 degrees and I called almost a week ago to report the problem (which is unfortunately not the first time).
Despite me following up multiple times, I still haven't had anyone call me to schedule a service appointment. It's quite frustrating and there aren't any other dealers close for my brand of hot tub, so I'm at their mercy. I suggest you don't put yourself in that position!
Despite me following up multiple times, I still haven't had anyone call me to schedule a service appointment. It's quite frustrating and there aren't any other dealers close for my brand of hot tub, so I'm at their mercy. I suggest you don't put yourself in that position!
Sarah Oslo
Apr 29, 2021
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DISHONEST pool/spa installers! They tack on extra service charges never disclosed up front for hundreds of dollars and then add "late fees" if you don't pay or try challenge them on it. They said it was my responsability to have asked about the fees beforehand, even though they never disclosed them haha! BEWARE! There are much better options out there.
