Business Details
18 Years
experience
Hot Tubs, Spas & Saunas in Chambersburg, PA
Since 2008, Outdoor Living has dedicated itself to transforming outdoor spaces into luxurious retreats through premium hot tubs, spas, saunas, and outdoor living products. Founded by Mike and Kim Waytow, our commitment to quality and customer satisfaction drives every interaction. We specialize in Made-in-USA products, ensuring durability and craftsmanship while offering expert installation, maintenance, and repair services. With over 17 years of industry experience, we combine technical expertise with personalized guidance to help clients select solutions tailored to their lifestyle.Our team prioritizes transparency, ethical practices, and long-term relationships, reflected in our 5-star customer reviews and community partnerships. By staying at the forefront of industry innovations, we deliver therapeutic benefits through advanced hydrotherapy systems and eco-friendly chemical solutions, supporting both physical and mental well-being.
Services
Hot Tubs
Spas
Saunas
Swim Spas
Chemical Products
Spa Accessories
Repair Services
Installation
Maintenance
Winterizing
Details
- Year established: 2008
Highlights and features
- We offer 17+ years of specialized expertise in outdoor living solutions
- Our team provides personalized guidance without high-pressure sales tactics
- We exclusively sell Made-in-USA products with proven durability
- Our technicians deliver prompt, reliable repair services with credit card security
- We combine technical knowledge with genuine customer care in every interaction
Associations and certifications
- Spa Certified Manufacturer
What people say
Fast and friendly service
Best quality products
Knowledgeable staff
Excellent to work with
Handled warranty issues quickly
Services
Hot Tubs
Our premium hot tubs combine therapeutic hydrotherapy with energy-efficient design for year-round relaxation. Featuring adjustable jet systems, LED lighting, and durable acrylic shells, these units accommodate 4-8 users with customizable seating. We offer both plug-and-play and hardwired models with advanced filtration systems that reduce chemical usage by up to 30%.
Sauna Installation
We provide complete sauna solutions including traditional Finnish saunas and infrared models with EMR/EF shielding technology. Our installations feature cedar or spruce wood interiors, digital temperature controls, and optional chromotherapy lighting. All units meet UL safety standards with thermal protection systems preventing overheating.
Chemical Maintenance
Our chemical programs maintain optimal water balance using EPA-registered sanitizers and phosphate removers. We offer bromine/chlorine-free alternatives with enzyme-based cleaners that break down organic contaminants. Regular maintenance prevents scale buildup and ensures 3-5 ppm sanitizer levels for safe, clear water.
Spa Repairs
Our certified technicians handle all makes/models with 24-hour emergency service for freezing conditions. We stock OEM parts for major brands and offer diagnostic evaluations within 2 business days. Service includes control panel testing, heater element checks, and plumbing leak detection using pressure testing equipment.
Swim Spas
These hybrid units combine swimming currents with hydrotherapy jets for fitness and relaxation. Our models feature variable flow systems (5,000-10,000 gallons/hour), commercial-grade pumps, and corrosion-resistant components. Optional accessories include resistance swim systems and saltwater purification upgrades.
People
Mike Waytow
Co-Founder
With 17+ years in the outdoor living industry, Mike oversees operations and product selection at Outdoor Living. His expertise in hydrotherapy systems ensures customers receive technically sound recommendations. He personally supervises major installations and service calls.
Kim Waytow
Co-Founder
Kim manages customer relations and product education at Outdoor Living. She trains staff on new product features and maintains partnerships with manufacturers like Nordic and Finnleo. Her focus on client education helps customers maximize their investment.
Questions
What hot tub brands do you carry?
We feature Nordic Hot Tubs, Harmonic Hot Tubs, PDC Spas, and Finnleo Saunas—all manufactured in the USA with premium components and industry-leading warranties.
Do you service used hot tubs?
Yes, we service all brands but prioritize customers who purchased from us. Service availability depends on technician capacity and equipment accessibility.
How often should spa water be changed?
We recommend draining and refilling every 3-4 months with regular use. Proper chemical maintenance extends water life while preserving equipment longevity.
What's included in your installation service?
Our installation includes site preparation assessment, electrical compliance checks, and delivery placement. We also provide initial water balancing and customer training on control systems.
Do you offer winterizing services?
Yes, our winterization package includes system draining, antifreeze treatment, equipment storage recommendations, and cover installation to protect against freezing temperatures.
Reviews (5)
Diane Walters
Jan 16, 2022
Report
Put an order in for a hot tub yesterday. Kim was extremely helpful and knowledgeable. She definitely knew what she was talking about! Big plus is knowing that the hot tub was built in the USA! Her "helper" Harper did a great job as well! If you're in the market for a hot tub, check them out!
Brittany Andree
Sep 09, 2021
Report
I would give 0 stars if I could. I work for a pool company and normally go to flhors pools but they are out of chlorine and I decided to give this place a shot. I was greeted by an bigger older woman, asked her if they had 1 inch tablets of chlorine and she stated they didn't. I was like "man, I work for a pool company and travel to do services, the chlorine shortage just socks right now." Just bantering back and forth. she figures out who I work for and says. " well I have no ambition to help him (my boss) out since he only uses me when he can't get something at flhors." Then waves me off like a get shoo, go away gesture and turns around without saying another word and walks away. I am appalled that as a small business who most likely was affected by the pandemic thinks it is ok to treat paying customers like this. Worst customer service ever!
Kim Weiler
Aug 20, 2021
Report
I can't say enough good about this business! I am a new hot tub owner and was unsure what I needed and how to use it. Based on what I was looking for they guided me to what I needed, gave me options, and did not pressure me to add things I didn't really need. The delivery was fantastic! They explained everything, made sure I understood, and ensured I was comfortable. The best part was I felt like I was working with a friend and no matter what I needed they are always just a phone call away! Their customer service is the best I have experienced in a long time! What a breath of fresh air! I very highly recommend them!
Kat S.
Jul 07, 2021
Report
Outdoor Living is friendly, knowledgeable, and always willing to help. They answered all our questions as we searched for the perfect hot tub to serve our family for years to come. They get an A++ from us! Our kids are loving the hot tub as much as we are. Us parents are moving around better and experiencing less aches, pains, and headaches. Definitely worth our investment and a wonderful and comfy way to relax after a busy day.
Renee Grove
May 09, 2021
Report
We purchased a hot tub here and it was the best decision we ever made. The staff were very friendly and knowledgeable and helped us find the perfect hut tub. The installation process was flawless, everything was set up and running perfectly and it was a great addition to our yard. We shopped around at other stores and online sites and this was hands down the best experience. Highly recommend.
