Business Details
50+ Years
experience
Your Trusted Flooring Experts in Willoughby, OH
Since 1929, Fuller Furniture & Flooring has served the Willoughby community as a family-owned business specializing in premium flooring solutions and furniture. Our commitment to personalized service sets us apart from big-box retailers, offering one-on-one expert guidance through our extensive showroom featuring top brands like Mohawk, Shaw Floors, and Smith Brothers. With over nine decades of combined experience, our team provides comprehensive support from product selection to professional installation, backed by a lifetime warranty and 60-day satisfaction guarantee.We prioritize customer satisfaction through transparent communication, meticulous attention to detail, and a focus on creating lasting relationships with our neighbors. Our services extend beyond sales, including complimentary consultations, room visualization tools, and financing options to accommodate diverse project needs. Recognized for our exceptional service, we consistently receive five-star reviews for our knowledgeable staff, quality materials, and precise installation workmanship.
Services
Carpet Installation
Hardwood Flooring
Laminate Solutions
Vinyl Flooring
Area Rug Sales
Details
- Year established: 1929
Highlights and features
- Family-owned since 1929 with deep community roots
- Lifetime warranty on all flooring installations
- 60-day satisfaction guarantee on products and services
- Expert staff with decades of combined industry experience
- Professional installation team with meticulous attention to detail
Associations and certifications
- Better Business Bureau
What people say
Knowledgeable staff
Quality installations
Patient consultants
Lifetime warranty
Prompt service
Services
Carpet Installation
Professional carpet installation services featuring top brands like Mohawk and Shaw. Our experts guide you through fiber type, padding options, and maintenance requirements. Includes precise measurement, old carpet removal, and eco-friendly disposal.
Hardwood Flooring
Premium hardwood installation and refinishing services using domestic and exotic wood species. Our specialists help select appropriate finishes and grain patterns for your space's traffic patterns and lighting conditions.
Vinyl Flooring
Modern vinyl plank and tile solutions with waterproof properties and realistic wood/stone visuals. Includes subfloor preparation, precise cutting, and expert seam welding for commercial and residential applications.
Area Rug Sales
Curated collection of area rugs from leading manufacturers like Anderson Tuftex and Masland. Our consultants help match rug patterns to existing decor while advising on fiber durability and cleaning requirements.
Room Visualization
Digital visualization tool allowing customers to preview flooring options in their actual space. Helps evaluate color schemes, patterns, and textures before making purchasing decisions.
Questions
Do you offer financing options for flooring projects?
Yes, we provide flexible financing plans with competitive rates for both residential and commercial projects. Our team helps you explore options that fit your budget.
What's your installation process timeline?
Most installations complete within 2-5 business days after measurement. We coordinate with you to schedule at your convenience and ensure minimal disruption.
Do you provide warranties on flooring products?
All flooring purchases include a lifetime warranty covering manufacturer defects and our workmanship guarantee. Specific terms vary by product line.
What areas do you service?
We primarily serve Willoughby and surrounding communities within a 30-mile radius, including Cleveland, Mentor, and Painesville areas.
Can I return flooring materials if I change my mind?
Unused materials in original condition may be returned within 60 days with our satisfaction guarantee. Custom orders require prior approval.
Do you offer design consultation services?
Yes, we provide complimentary design consultations with our in-house experts to help visualize your space and select appropriate materials.
Reviews (7)
Rebecca Tooley
Mar 10, 2022
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We had carpet replaced in our home and Fuller was top notch from the start! Great customer service, very knowledgeable staff, and highly skilled installers made it an overall great experience. Will be using them again soon!
Barb Fulgham
May 03, 2021
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Fuller Flooring & Design patiently guided us past new homebuyers' confusion, and helped us combine our differing styles to create a great room that makes us both smile. Not your usual furniture store, it's one-stop shopping because they carry a huge line of floor treatments too. They feature quality brands that will last forever, saving so much $$$ in the long run. Our furniture will look as good 10 years from now as it does today-- and the components of the made in the USA items we purchased are backed by a lifetime guarantee.
We visited a few other stores before we found Fuller and always left because we either felt pressured, ignored or overwhelmed. We had fun working with Debra because she took time to read us well and suggest patterns and colors that reflected both our needs, then gave us time alone to obsess over them! Service after purchase is equally attentive-- Madison gave us constant updates and the delivery men were prompt, attentive and pleasant. Another plus is their dedicated parking lot in downtown Willoughby. Do give them a visit!
We visited a few other stores before we found Fuller and always left because we either felt pressured, ignored or overwhelmed. We had fun working with Debra because she took time to read us well and suggest patterns and colors that reflected both our needs, then gave us time alone to obsess over them! Service after purchase is equally attentive-- Madison gave us constant updates and the delivery men were prompt, attentive and pleasant. Another plus is their dedicated parking lot in downtown Willoughby. Do give them a visit!
Denise Day
Mar 20, 2021
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I highly recommend Fuller Flooring and Design. Everyone working in the store was very helpful (especially Roger) in picking out my flooring, getting it ordered and installed. The installers were very good, efficient and finished on time. My floors are absolutely beautiful!
Don Hendley
Mar 06, 2021
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One could not find a more knowledgeable, professional, and experienced staff than at Fuller Flooring. Deborah, Dave, Madison, Roger, and Joe are amazing. They carry the finest quality of material. Deborah and Roger's patience and desire to provide one with that perfect product is incredible. Their installers Dave and Joe pay attention to the finest of detail. There is no other store I would ever consider to purchase and install flooring or backsplash. At Fuller everyone takes a pride in doing their job to perfection.
Tony & Debbie Robb
Oct 12, 2020
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We highly recommend Fuller Furniture for your furniture and flooring needs. This family business provides the best customer service, hands down. Deb at the showroom is fantastic. She assisted us in choosing our furniture, the layout of our living room, the material on the furniture and the style/color of the flooring. On the flooring side of the business, Roger and David ensure that the measurements and installation were perfect. You would be foolish not to do business with this local establishment.
Pattie Wittlinger
Jul 11, 2020
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Deb & Kim we're both so helpful & knowledgeable in helping to choose furniture & fabric. They both offered options to consider, brought up points to look for & could readily point out the differences in furniture features. Also, Fuller had the largest selection of fabrics to chose from than any other store in the area. Last year we worked with Roger for tile & flooring for our bathroom remodel & it was the same great experience. They are now my go to place for furniture & flooring.
Deanna DiCola
Apr 01, 2020
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Deb Helped with choosing carpet color and style. When I ordered I was comfortable with my decision. Installers arrived on time and did a fabulous job. Very happy with the final product! Will be using Fuller again for my next project. Thanks to the whole Fuller Furniture and Flooring crew!
