Business Details
50+ Years
experience
Your Trusted Furniture Store in Yale, Michigan
Founded in 1948, McMillin's Furniture has served Yale, Michigan as a third-generation family business dedicated to exceptional customer service. We specialize in home furnishings with a 35,000 sq ft showroom featuring customizable options across multiple price points. Our team of 15 includes three professional decorators who help customers coordinate complete room designs. We maintain detailed customer histories to ensure personalized service and continuous improvement.Our commitment to quality extends to our selection of American-made brands and comprehensive post-purchase support. We've adapted to modern needs while maintaining traditional values through computerized systems and digital accessibility. Our philosophy emphasizes creating pleasurable customer experiences that naturally lead to business success. The store has expanded threefold since its founding while maintaining its original location and core principles.
Services
Furniture Sales
Home Office Decor
Flooring Solutions
Custom Upholstery
Room Design Consultation
Mattress Selection
Window Treatments
Wall Art Display
Delivery Services
Product Warranty Support
Details
- Year established: 1948
Highlights and features
- We've maintained family ownership and operation since 1948
- Our 35,000 sq ft showroom offers extensive product selection
- Three professional decorators assist with complete room coordination
- We maintain detailed customer purchase histories for personalized service
- We partner with American manufacturers for quality craftsmanship
What people say
Exceptional service
Knowledgeable staff
Great selection
Personalized attention
Quality products
Services
Furniture Sales
We offer comprehensive furniture solutions for all home spaces including living rooms, dining rooms, bedrooms, and home offices. Our inventory features both custom-built and ready-made options from trusted American manufacturers. Customers benefit from our extensive showroom space and professional design assistance to create cohesive home environments.
Room Design
Our professional decorators provide complete room coordination services to help customers visualize their ideal living spaces. The team assists with color schemes, fabric selections, and furniture arrangements that maximize both functionality and aesthetic appeal while maintaining budget considerations.
Flooring Solutions
We provide a wide selection of flooring options including carpet, hardwood, laminate, and luxury vinyl. Our specialists offer expert guidance on material selection based on lifestyle needs and interior design preferences. The service includes both product supply and professional installation recommendations.
Mattress Selection
Our mattress department features multiple size options and comfort technologies from leading manufacturers. Customers receive personalized guidance to find optimal sleep solutions based on individual preferences and health considerations. We offer both in-store and online selection tools for convenience.
Delivery Services
We provide professional delivery and setup services for all purchased furniture items. Our logistics team ensures careful handling and proper placement of items in customers' homes. The service includes unpacking, debris removal, and final product positioning for customer convenience.
People
Chuck McMillin
Second-Generation Owner
Chuck has led the business since 1980, continuing his mother's legacy of exceptional customer service. He grew up working in the store and has implemented modern systems while maintaining traditional values. Chuck focuses on creating pleasurable customer experiences through personalized service.
Justin McMillin
Floor-Covering Manager
Justin manages the flooring department while pursuing a business degree. He has attended furniture markets since age 18 and completed specialized training at Mohawk College. He represents the third generation of McMillins contributing to the family business.
Paul Williams
Business Consultant
Former MRA board member Paul provides strategic consulting for business growth. He assists with operational critiques and future planning while leveraging his extensive local business experience. Paul maintains a close advisory relationship with Chuck McMillin.
Sophie McMillin
Founder
Sophie established the business in 1948 after her husband's death, becoming Yale's first female business owner. She built the company through challenging times and mentored Chuck in business principles and customer service before retiring in 1980.
Sherry McMillin
Family Matriarch
Sherry supports the business as part of the family team while raising their three children. She contributes to maintaining the family-oriented approach that defines McMillin's customer service philosophy. Her presence helps sustain the business's personal touch.
Questions
What types of furniture do you offer?
We carry complete home furnishings including living room, dining room, bedroom, and home office furniture with customization options.
Do you provide design assistance?
Yes, our three professional decorators help coordinate complete room designs with personalized recommendations.
Are your products American-made?
We feature multiple American manufacturers and offer custom-built options from domestic materials when available.
What are your store hours?
We're open Monday-Thursday 9am-7pm, Friday 9am-6pm, Saturday 9am-5pm, and closed Sundays.
Do you offer delivery services?
Yes, we provide professional delivery and setup services for all furniture purchases.
How long have you been in business?
We've served customers since 1948 as a third-generation family-owned furniture retailer.
Videos
Reviews (4)
Tom Jackson
Apr 17, 2022
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Great store. More Lazy-Boy products in stock than anywhere in lower Michigan. Great prices too. Russ is a great sales person.
Al M.
Apr 05, 2022
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Exceptional service! Our salesman was Russ. He was knowledgeable, courteous, and non-pressure. We told him what we were looking for and he showed us numerous models. He found us a model to our liking that they had in stock. He then scheduled next week delivery of the two lift chairs we selected. Steve and Cody delivered early on the date promised. They were efficient as well as personable. They relocated chairs and tables to our satisfaction. We are so happy with the experience that we ordered a sofa from McMillin's for delivery later this year.
Kyle Schade
Dec 02, 2021
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Just delivered our bedroom set. Everyone from the management, sales staff and delivery were fantastic. Thanks Russ.
Mary Jones
Oct 23, 2021
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Would not recommend McMillins furniture very disappointed with their customer service. I know a lot of people are probably very happy with them but unfortunately I am not one of them. I have had a very bad experience with one of the owners Justin, not caring about customer satisfaction. I unfortunately will not return there even though I need more furniture and so does my daughter who just bought a new house and was really looking forward to going there to purchase some new furniture.
She will not be going there and I have told several people who were looking to buy new furniture also, after telling them my experience they will not be going there either. It's very sad that a family owned business who depend on customer satisfaction don't care about making sure the customer is satisfied word of mouth really goes a long way and they depend on word of mouth mine is not to go there.
She will not be going there and I have told several people who were looking to buy new furniture also, after telling them my experience they will not be going there either. It's very sad that a family owned business who depend on customer satisfaction don't care about making sure the customer is satisfied word of mouth really goes a long way and they depend on word of mouth mine is not to go there.