Business Details
We founded Thos. Baker in 2004 on the shores of Puget Sound, drawing inspiration from the natural beauty surrounding us. Our journey began with a commitment to create a luxurious line of outdoor furniture and accessories defined by impeccable craftsmanship. We prioritize quality, longevity, and environmental responsibility as the key pillars driving every design decision. Our team develops long-lasting partnerships worldwide to ensure raw materials are reliably sourced and produced. We guarantee that each piece provides years of outdoor enjoyment for our customers. The Thos. Baker difference lies in our authentic, original designs and premium workmanship.
We craft stylish, timeless pieces that inspire you to live your best outdoor life with friends and family. Environmental responsibility remains top of mind as we curate our collections using sustainably sourced materials. We are honored that customers recognize the personal intention and authenticity in each of our outdoor pieces. It is immensely rewarding to sell products that achieve a high level of permanence in our customers' lives. We look forward to continuing our mission to help everyone maximize their outdoor living spaces year-round.
We craft stylish, timeless pieces that inspire you to live your best outdoor life with friends and family. Environmental responsibility remains top of mind as we curate our collections using sustainably sourced materials. We are honored that customers recognize the personal intention and authenticity in each of our outdoor pieces. It is immensely rewarding to sell products that achieve a high level of permanence in our customers' lives. We look forward to continuing our mission to help everyone maximize their outdoor living spaces year-round.
Highlights and features
- We have crafted premium outdoor furniture since 2004.
- Our materials are sustainably sourced through global partnerships.
- We guarantee years of enjoyment with reliable construction.
- Our authentic designs feature premium workmanship and timeless style.
- We prioritize environmental responsibility in every collection.
Services
Outdoor Seating
Our outdoor seating collection includes benches, chairs, chaises, ottomans, sectionals, and sofas designed for discerning homeowners seeking luxury. Each piece is crafted using sustainably sourced, premium materials to withstand the elements while providing exceptional comfort. We ensure every seating option delivers lasting durability and timeless style for year-round outdoor relaxation.
Outdoor Dining
Our outdoor dining range features bar stools, tables, and chairs crafted for elegant al fresco entertaining. We use only the finest quality materials, responsibly sourced, to create pieces that resist weathering and maintain their beauty. These dining sets provide a sophisticated foundation for memorable gatherings with family and friends.
Outdoor Kitchens
Our outdoor kitchen solutions combine functional design with premium craftsmanship for the ultimate culinary experience. We integrate high-performance components with sustainably sourced materials to ensure longevity and style in any climate. These kitchens empower homeowners to cook and entertain outdoors with professional-grade reliability and aesthetic appeal.
Outdoor Accessories
Our outdoor accessories line includes cushions, lighting, rugs, and throw pillows designed to elevate comfort and ambiance. Each accessory is made from durable, weather-resistant fabrics and materials selected for sustained performance. We curate these accents to seamlessly complement our furniture collections and enhance your outdoor living space.
Outdoor Accents
Our outdoor accents feature coffee tables, end tables, fire tables, serving tables, and storage solutions for refined functionality. We craft each piece using premium, responsibly sourced materials that ensure structural integrity and visual harmony. These accents provide versatile surface options and warmth, completing your outdoor environment with purposeful elegance.
Reviews (7)
Karen C.
Aug 01, 2020
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Turn away! Placed order, took immediate payment and 5 weeks later claimed it was oversold. Now waiting for refund estimated to take about two more weeks.
Randy Smith
Mar 10, 2020
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The WORST customer service I have ever experienced. In fact their customer service is non-existent. I purchased a teak table that began to warp and split apart in less than six months. I sent in pictures of the table along side another one which I have had for over a decade that is still in perfect condition. They refused to replace or refund and unbelievably said it should not have been left outside.
Part of the company name is Thos. baker OUTDOOR FURNITURE! They refused to escalate my complaint and refused to give me the name of supervisors or owners. I researched the ownership and sent a letter which was returned unopened. They stonewalled me knowing that they had sold a defective piece of furniture. I suggest in the strongest of terms that you do not do business with this company unless you want to take the risk of being ripped off with no avenue to be made whole again.
Part of the company name is Thos. baker OUTDOOR FURNITURE! They refused to escalate my complaint and refused to give me the name of supervisors or owners. I researched the ownership and sent a letter which was returned unopened. They stonewalled me knowing that they had sold a defective piece of furniture. I suggest in the strongest of terms that you do not do business with this company unless you want to take the risk of being ripped off with no avenue to be made whole again.
Kelly Hibbs
Nov 12, 2019
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DO NOT ORDER FROM THIS COMPANY! Four months ago I placed an order for almost $7,000 worth of outdoor furniture. I was not notified at the time of purchase that most of the items were on back order. After calling repeatedly for months part of my order finally arrived but with the wrong cushions. It took at least another 3 weeks to get the correct cushions. I was told that my love seat wouldn't be available until September.
I called on Sept 27 after hearing nothing from the company and was told that they will not be manufacturing this item any longer and that I would be reimbursed for the love seat. I asked them to take back the rest of the items as well because I now have an incomplete set of furniture with no way of getting the final piece. I was told that the rest of the items could not be returned as I have had them for over 30 days.
This was THEIR FAULT! I was not allowed to speak to a manager and there is absolutely nothing I can do to have this rectified. This is ridiculous! No one ever communicated with me and customer service was not able to answer any of my questions during the multiple phone calls I made to them.
I called on Sept 27 after hearing nothing from the company and was told that they will not be manufacturing this item any longer and that I would be reimbursed for the love seat. I asked them to take back the rest of the items as well because I now have an incomplete set of furniture with no way of getting the final piece. I was told that the rest of the items could not be returned as I have had them for over 30 days.
This was THEIR FAULT! I was not allowed to speak to a manager and there is absolutely nothing I can do to have this rectified. This is ridiculous! No one ever communicated with me and customer service was not able to answer any of my questions during the multiple phone calls I made to them.
Ellen C.
Aug 05, 2019
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We requested fabric swatches which never arrived. After calling, we finally received them over a month later. While we waited, furniture was selling out so we asked how to hold the furniture until the swatches arrived. We were advised to place an order over the phone, and then call back once the swatches arrived. We placed the order for almost $10k of furniture and they charged our credit card. The furniture covers arrived.
When we called back with the color choice, they said the furniture had not been held, was sold out, and they would not honor the pricing once it was back in stock. They were unwilling to help. Seems like this company is being acquired and policies are changing.
When we called back with the color choice, they said the furniture had not been held, was sold out, and they would not honor the pricing once it was back in stock. They were unwilling to help. Seems like this company is being acquired and policies are changing.
Cheryl H.
Oct 08, 2016
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Top notch service and quality. Excellent follow up. I ordered the Cottage outdoor furniture--identical to a set that I almost bought through a high-end catalog company beginning with the letter F. I saved almost 50%. I highly recommend Thos. Baker!
Robert M.
Jun 29, 2016
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I ordered a fire pit from the company and what I what arrived what not what I think or what the company shows on hair website. I talked to Matt in customer service who was rude and not willing to help resolve my question. Kelly his associate what far more responsive and helpful. I have now written an email to them and am waiting a formal reply. I feel they have to be more explicit in what they selling in terms of what condition it will arrive in. Right now I would not recommend them to friends or people I care about.
Anita T.
Sep 11, 2015
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We ordered a red airline glider chair a month ago, and it is a wonderful piece in every way. It is a lovely color, is extremely comfortable, and looks like a work of art. It is advertised as being a retro 60's motel chair, and that is exactly what it is. Every time we have visitors, the sight and feel of the chair provoke a stream of lovely memories. It is the perfect accent piece to our garden, and we are looking forward to acquiring another identical chair before next season. Our order was processed and the chair was shipped within a week of ordering, and the assembly did not test the patience of anyone involved.
