Business Details
We are dedicated to transforming homes into stylish sanctuaries through our curated furniture offerings and exceptional service. With a focus on quality and convenience, we provide comprehensive solutions for every room in the house. Our team brings extensive expertise in furniture retail, ensuring clients receive knowledgeable guidance and tailored recommendations. We prioritize problem-solving by offering flexible financing options through Affirm, making premium furnishings accessible to all. Our commitment to professionalism is reflected in our white glove delivery service, which includes unpacking, inspection, and setup to guarantee a seamless experience.
We adhere to rigorous standards in product selection, partnering with reputable brands like Beautyrest and Tempur-Pedic to deliver durability and comfort. Client satisfaction drives every aspect of our operations, from responsive customer support to transparent pricing comparisons. We continuously refine our processes to exceed expectations, ensuring each interaction builds lasting trust. By combining a vast inventory with personalized service, we empower customers to create spaces that reflect their unique lifestyles. Our goal is to make furniture shopping effortless, enjoyable, and rewarding for every client we serve.
We adhere to rigorous standards in product selection, partnering with reputable brands like Beautyrest and Tempur-Pedic to deliver durability and comfort. Client satisfaction drives every aspect of our operations, from responsive customer support to transparent pricing comparisons. We continuously refine our processes to exceed expectations, ensuring each interaction builds lasting trust. By combining a vast inventory with personalized service, we empower customers to create spaces that reflect their unique lifestyles. Our goal is to make furniture shopping effortless, enjoyable, and rewarding for every client we serve.
Highlights and features
- We offer white glove delivery with setup and packaging removal.
- We provide flexible financing through Affirm for budget-friendly payments.
- We guarantee competitive pricing with documented savings.
- We maintain a vast inventory spanning all home categories.
- We deliver responsive support via phone and order tracking tools.
Services
White Glove Delivery
Our white glove delivery service ensures a flawless experience, including item unpacking, quality inspection, and precise placement in your home. Trained professionals handle transportation up or down three flights of stairs and dispose of all packaging materials. This premium service eliminates logistical stress, allowing clients to enjoy their new furnishings immediately.
Furniture Financing
We offer flexible financing options through Affirm, enabling customers to purchase premium furniture with approved monthly payments. Our financing process emphasizes transparency, with clear terms and conditions outlined before agreement. This service empowers clients to upgrade their spaces without upfront financial strain.
Order Tracking
Our real-time order tracking system provides continuous updates on purchase status and delivery timelines. Clients can monitor progress through user-friendly digital platforms, ensuring full visibility and preparedness. This service reinforces our commitment to operational transparency and customer assurance.
Customer Support
Our dedicated customer care team is available at (301) 242-5980 to address inquiries, resolve issues, and provide personalized assistance. We prioritize prompt, empathetic communication to ensure all client concerns are addressed efficiently. This support framework underpins our reputation for reliability and trustworthiness.
Furniture Retail
As a comprehensive furniture retailer, we curate high-quality pieces across living rooms, dining areas, bedrooms, and outdoor spaces. Our inventory includes trusted brands and diverse styles to suit varied tastes. This extensive selection allows clients to create cohesive, beautiful environments tailored to their preferences.
Reviews (7)
Greene F.
Jun 22, 2022
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There is incompetence among the staff and management. On 5/28/22, I ordered six dining room chairs. Upon ordering, the salesperson informed me the chairs were in stock. I was told my chairs would arrive next week. We kept getting calls from Marlo about parts of our chair being on back order, and Marlo cancelled our 3 delivery dates, causing us to miss work for chairs that never arrived. We were asked to pay an additional amount to cover the backs of the chairs after the third cancellation by Marlo!
Leke Adesina
Jun 11, 2022
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Maira and Robert are amazing sales representative at Marlow. They are amazing, very professional, cool, calm and knowledgeable. We were treated with high level of professionalism. What a great team at Marlow. Mr Ray who is the manager is awesome, and work with us. He went far and beyond to seal the deal. Great job, keep it up!
Henrika B.
Jun 11, 2022
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Marlene was fantastic at Marlo in Alexandria. I'm leaving with new living room furniture that I absolutely love and it's in stock! I'm winning.
Marquita
Jun 06, 2022
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Mr. Ray gave me the best customer service experience today. He was very knowledgeable and attentive. I will definitely recommend him. Mia also took care of me in finance and explained all the terms and conditions of the warranty. Will def come back. I love my new couch!
Aj S.
Jun 01, 2022
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We had a great experience while shopping. We purchased a temperpedic mattress, a desk and some other furniture. Saboor was really great and helpful showing us around the room. They also have carts for kids. There are plenty of options to pick from in the showroom.
Kimberly Bryant
May 22, 2022
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My first experience when purchasing was great. Once it came down to delivery and dealing with the "warehouse." The store blames the warehouse but my sister was very patience. Six months later. My sister brought furniture and the experience has been horrible. No manager is ever available. The sales manager didn't want to help he sat in the office on his phone. Took my sister 6 months to get furniture and they still haven't fixed the issue she paid for charging ports and the sales person verified and they still haven't fixed the issue.
She has two email to two different people to confirm. They are eager to take ur money but when issues arise no one is available seeing as everyone leaves the store at 6:30 even though it stays open til 9. I recommend to not buy here go somewhere else where ur money is appreciated!
She has two email to two different people to confirm. They are eager to take ur money but when issues arise no one is available seeing as everyone leaves the store at 6:30 even though it stays open til 9. I recommend to not buy here go somewhere else where ur money is appreciated!
Franck Tchaptchet
May 17, 2022
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The customer service displayed by by Mr. Q today was exceptional. We walked in today with a general idea of what we wanted. However, it was due to his patience and knowledge of various furnitures that we were able to walk out with everything we needed. He took his time showing us around until we were sure about what we wanted to get. His transparency on prices, financing, estimated delivery time was also a huge help. Thank you so much!
