Business Details
50+ Years
experience
Custom Upholstery Solutions in Norwalk, OH
Norwalk Furniture has been a cornerstone of American craftsmanship since 1902, when Charles Edward Gerken and John R. Galpin founded the company as Galpin & Gerken. Originally established in Toledo, Ohio, the business evolved into Norwalk Upholstering Company in 1919, specializing in custom upholstery. Over a century later, we remain rooted in Norwalk, Ohio, operating a 440,000-square-foot facility that employs 225 skilled artisans, many from multi-generational families. Our commitment to handcrafted quality and innovation has allowed us to weather economic challenges, including a community-led revival in 2008 and the adoption of an Employee Stock Ownership Plan (ESOP) in 2021.We pride ourselves on blending traditional techniques with modern design, offering 1,000+ fabric and leather options and customization features like decorative trims and wood finishes. Our legacy of resilience and dedication to customer-centric solutions positions us as a trusted leader in the furniture industry.
Services
Custom Upholstery
Furniture Repair
Fabric Selection
Wood Trim Finishing
COM Program
Details
- Year established: 1902
Highlights and features
- We offer over 100 years of expertise in handcrafted upholstery.
- Our 225 skilled artisans ensure meticulous attention to detail.
- Community ownership through an Employee Stock Ownership Plan since 2021.
- 1,000+ fabric and leather options for personalized design.
- Customization features like decorative trims and wood finishes available.
Services
Custom Upholstery
Norwalk Furniture crafts made-to-order upholstery, including sofas, sectionals, and chairs, tailored to individual preferences. Customers choose from 1,000+ fabrics, leathers, and design details like nailhead trim and wood legs. Each piece is hand-built by skilled artisans for lasting comfort and style.
Furniture Repair
We specialize in repairing and reupholstering furniture, preserving heirlooms or updating existing pieces. Services include frame reinforcement, cushion replacement, and fabric refinishing. Our experts maintain structural integrity while incorporating modern materials for enhanced durability and aesthetics.
COM Program
Norwalks COM (Customers Own Material) program allows clients to supply preferred fabrics or leathers for custom upholstery. This service accommodates unique design visions while maintaining our quality standards. We ensure proper material suitability and application during the crafting process.
Wood Trim Finishing
Our wood trim finishing service enhances furniture with hand-applied stains, paints, or protective coatings. Options include stained oak, walnut, and maple finishes. This process highlights natural grain patterns while ensuring durability for high-traffic areas.
Fabric Selection
We offer 1,000+ upholstery textiles, including performance fabrics, velvets, and jacquards. Collections feature Crypton, Sunbrella, and microfiber materials resistant to stains and wear. Design consultants guide clients in selecting textures and colors suited to lifestyle needs.
Questions
What types of upholstery does Norwalk Furniture offer?
We provide custom sofas, sectionals, chairs, ottomans, and beds with options for fabric, leather, and wood finishes.
Can I use my own fabric for upholstery?
Yes, our COM (Customer’s Own Material) program allows you to supply preferred fabrics or leathers for custom projects.
How long has Norwalk Furniture been in business?
We were founded in 1902 and have operated continuously for over 120 years in Norwalk, Ohio.
Do you offer commercial furniture solutions?
Yes, our customizable upholstery options suit residential and commercial spaces, including hotels and offices.
What customization options are available?
Choose from 1,000+ fabrics, 19 pillow styles, multiple wood leg finishes, and decorative trims for personalized designs.
How is Norwalk Furniture owned?
Since 2021, we’ve been employee-owned through an ESOP, ensuring long-term stability and craftsmanship.
Reviews (5)
Carol Vallozzi
May 10, 2022
Report
Ordered a sectional in February 2021 for a second home. It was finally delivered sometime in September. I was in the home 6-8 weeks since delivery. Rarely even used in in that time. The fabric pilled on every cushion with none or minimal use. It's absolutely horrible. I could have saved a huge amount of money buying a piece of cheap furniture. The customer service is awful and unwilling to do anything. I am not typically one to complain if I think it isn't completely justified.in this case it is. DO NOT BUY from this company.
Julie M.
Feb 21, 2020
Report
I bought a sectional and absolutely love it! Quality and design is top-notch, customer service was exceptional. I would recommend their furniture to everyone!
Robin Reed
Apr 17, 2018
Report
I love Norwalk products! Their stylish designs, vast selection of fabrics and ultra durable construction are truly amazing considering the reasonable pricing. All of the upholstered products in our home are by Norwalk. We have friends who raised their boys on Norwalk couches and 15 years later the only wear and tear is on the fabric. Amazing!
Jerry Scott
Feb 17, 2018
Report
Poorly made furniture that is extremely uncomfortable. Customer service and follow-up from this company does NOT exist.
Rachelle Conn
Jun 17, 2015
Report
Whatever it takes! Norwalk is high quality and style furniture! Love their fun and quirky side : exquisite fabric selection and everything from traditional to modern frames that last the long haul!
