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On Fire At On Fire Fireplaces and Outdoor Kitchens, we can help you design a beautiful and inviting outdoor space. Comfortable seating, a warming fire pit or fireplace. On Fire is a Sonoma County fireplace and outdoor luxury store like no other in the Bay Area. You'll realize that after you take one step into On Fire's beautiful showroom. On Fire is a specialty store that focuses on beautiful fireplaces and outdoor living spaces. The On Fire team has worked on many projects including custom homes, hotels and inns, restaurants and wineries.
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They offer a place to gather with family and friends. It remains the most popular choice for home improvements and adds significantly to the value of any home. Most new fireplaces are no longer traditional brick and mortar, but are engineered and pre-built by major manufacturers. These factory-built fireplaces have fewer limitations than site-built masonry fireplaces.
An electric fireplace simulates a wood fire but requires no venting. It simply plugs into any standard household outlet and can be enjoyed with or without heat. The built-in heater provides supplemental heat for up to 400 sq. Today, Kozy Heat is one of the leading fireplace manufacturers with a reputation for modern.
Current ordinances throughout Sonoma County prevent the installation of a wood burning fireplace that does not meet current testing standards set by the Environmental Protection Agency (EPA). On Fire is proud to offer EPA Certified fireplaces manufactured by Fireplace Xtrordinair and Kozy Heat. Both models give you the enjoyment of a real wood fire but with the heating efficiency of a furnace-all while burning cleanly to meet EPA's tough air quality standards.Wood Fireplaces & Wood Fireplace Inserts Nothing heats like wood or compares to the ambiance of.
Hearth products add warmth and comfort. They also add ambiance to a living space and because of their prominence in a home, purchasing hearth products should be approached with both decor and functionality in mind. The enormous variety in hearth products means there are many features and benefits to consider before deciding on the final choice.
Reviews (24)
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Sandy Greenwood
Jun 20, 2022
Staff is very helpful. Products and furniture are above average. Love this store. You will too.
John Brewer
Mar 16, 2022
Super friendly staff, worth checking out, all my questions were answered! This grill is
Caitlin H.
Jan 22, 2022
Many thanks to Harrison, who we called today to help us figure out why our fireplace wouldn't turn on. We had bought the home a few years ago, but thanks to On Fire's excellent records they found the previous owners account, new right away which model we had, walked us through how to fix it and emailed us the correct manual. In addition, he gave us the contact info for two service people to get a tune up. Within 10 min we had the problem solved. Harrison was super nice and dedicated to meeting our needs!
Carol E.
Dec 26, 2021
Purchased a Lopi fireplace insert. It doesn't always function and it used up batteries. It's not even a year old. Either the unit is bad or the installation. Not sure. But don't get a battery operated unit unless you have to. And maybe consider another manufacturer.
Maxine Weiser
Dec 13, 2021
Hands down ON FIRE is the best! I had problems with my existing remote to turn on my fireplace. Linda walked me through how to take the fireplace apart to check if it was the remote or the actual boxed which the remote operates from. I bought the new box as it was needed. Ran into problems connecting it and the gentleman inside came to my home to help me. He was a professional as it gets. Now my house is nice and toasty. Thumbs up
Jan T.
Nov 12, 2021
Owner Eleanor and staff did a fantastic job in helping me to figure out what I needed for my back patio. She gave me great advice and ordered exactly what I needed. Andy, and other staff brought the patio furniture to my house and set everything up for me. The furniture looks great, is comfortable, and perfect for the space. I'm happy to have purchased the furniture there, would definitely buy other items from their store, and I highly recommend them!
Shalimar V.
Jan 25, 2021
Came out on time, clean installation and removed the old one perfectly. Had an issue with the new stove and they came out and fixed the problem. Husband and wife team, personable and thorough. Highly recommended
Christine V.
Jan 12, 2021
Thank you On Fire for fixing my insert issues. I had a issue with my insert and On Fire honored the problem. Thanks again.
Cindy H.
Nov 10, 2020
Over the years, we always return to Eleanor and her team to help us. We recently moved to a older home and had questions on how to use the gas Kozy heat insert and remote. On Fire installed the insert originally in 2009. Adam and Eleanor explained "the how to" over the phone and she remembered our name from previous purchases. Always helpful, they understand how to build long term relationships and we like supporting small family owned business's.
Tom S.
Apr 28, 2020
We went to On Fire as our first stop shopping for a fireplace insert. We didn't bother to go anywhere else. They were knowledgeable, professional, and warm (sorry). We then contacted a plumber (Scott Poulson) about installation, and he soon met with us in our home and reviewed options appropriate for our home and fireplace. We placed the order, and Scott installed it for us. We couldn't be happier. The degree of professionalism and competence was impressive! Thank you!
Jason Jennings
Apr 06, 2020
Great people! Great products. Will definitely be returning again and again
Jerold W.
Jan 03, 2020
Purchased a valor fireplace from on fire co. And they had sent a man to install it. It looked good. But after awhile it stop working GUESS WHAT they don't service what they sell. Its been two years now and after calling the manufacturer nobody services this fireplace. Don't buy from on fire and don't buy a valor fireplace. I did not choose the installation contractor on fire did and when I attempted to call him back to fix the fire place he would not respond. I then called on fire again and they refused to be responsible.
Shirley S.
Apr 01, 2019
This has been our first winter to use the newly installed gas fireplace. The only negative is: it does NOT cover the area that they said it would. You have to actually stand on the hearth in order to get warm. If I had known this, we probably wouldn't have purchased it.
Barbara S.
Feb 28, 2019
We bought a fireplace 4 years ago. We had a troubleshooting problem 2 years ago. The person who took care of me was very helpful and did not try to sell me anything. I had another problem recently same kind of service very competent. I will have to buy a fireplace for another room soon, it is definitely where i will buy it and i will refer this people to all my friend.
George S.
Oct 20, 2018
I recently purchased and installed a Valor H5. On Fire was great to work with and very helpful
Sunny D.
Aug 10, 2018
Highly recommend "On Fire". Customer Service here is friendly and everybody is easy to work with. Will refer to all my friends!
Cheleste West
May 16, 2018
Great fireplace variety, elegant displays, wonderful, knowledgeable staff, reasonable prices. Best in Sonoma County in my opinion!
Steve H.
May 01, 2018
They exceeded all my expectations! After shopping for six months I decided to go with On Fire as they were consistently the most consistent. From their product knowledge to the installation contractor, they truly exceeded the competition. I couldn't recommend any other!
Larry Loebig
Feb 02, 2018
Excellent selection, good network of installers and knowledgeable staff
Karen S.
Oct 10, 2017
On Fire provided great customer service from the beginning of our fireplace journey through the installation of our beautiful Valor freestanding gas fireplace, which has completely transformed the living room of our new home. Everyone was cordial and provided a great deal of information, never upselling me but making sure I knew what was available.

On many levels you do not want to cut corners on this type of purchase -- safety, esthetics, etc. I hope they were not affected by the fire and if they were that they come back stronger than ever.
Douglas F.
Jul 06, 2017
On Fire not only helped us but may have saved our lives! Not hyperbole, we were in a rental house in Sonoma County with an illegal gas log insert that was not ventilating: 407ppm of CO in the house! Eleanor (owner) diagnosed the problem, sent an installer and documented the entire issue. Her help enabled us to confront the landlord and terminate our lease. Heroic, compassionate and professional help!
Peg & Jeremy K.
Jan 20, 2017
ON FIRE recently helped us with updating our fireplace and we were so incredibly pleased with both the experience and the result. They were so professional, responsive, and timely with the project on hand, and made this home improvement project very easy on our very busy schedules! I would definitely recommend them to anyone looking to replace or update their fireplace - Thanks again! -Jeremy King
Kathleen H.
Sep 04, 2015
We had done some looking at other stores in Santa Rosa, ended up at On Fire as our last stop for that day. We had been looking at gas fireplace inserts and thought that was what we needed/wanted. However, when we got to On Fire, the young man told us, after he asked what we needed, that what we probably really wanted was a gas log. And he was correct.

A lot less money and will actually give us what we were looking for, mostly for atmosphere and not heat. This is a lovely store and after we ordered our gas log, they told us how to personalize our gas log and fireplace area with decorative additions to make it look like a real fire. Hoping for a cool winter so we can get that atmosphere I was looking for.
Liana T.
Dec 30, 2014
My husband and I were looking for fireplaces and visited this store because it is well rated and we were in the area. The person we spoke to, Eleanor Butchart, was knowledgeable and very helpful. She asked us questions and guided us to what we were looking for, which was a vented fireplace system. She explained about the mechanics of remote controls and why they recommend the Rasmussen brand.

When we started asking about installation I mentioned that we live in San Francisco. She promptly suggested that it might be better to buy a fireplace system from a store in closer proximity. She even wrote down the names and addresses of four stores. She said that the relationship between a store and customers is important and more sustainable when the store was nearer. This store and Ms. Butchart deserve commendation for excellent customer service!