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We guarantee100% client satisfaction on all our merchandise. We deliver all our products directly to your office or home. We feature Japanese Solid Wood Furniture mostly simple yet sophisticated.
Reviews (18)
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Cori Coccoi
May 08, 2021
Delivered futon which apparently was made new but looked used. Was too short and way too small and the other one way too big and did not even fit into the bed. Strange Of course your answer will be that you never had someone like me buying the futon but then look at the pictures.
Paul M.
Apr 05, 2021
I went to Futon-Ya today on 4.4.2021. I arrived at this shop at 11:05am. Sunday's hours are from 11:00am to 6:00pm it was on their door AND they had a sign posted on their door stating that they are opened. I called them and left a message asking why they are not opened? About twenty minutes later, I received a phone call from Irene and she tells me that she over slept.
Ruben M.
Apr 02, 2021
I want to say thank you to Irene. She's awesome. My new futon is awesome too. If you're in the market for a futon, I strongly recommend futon-ya.
Joe Rean
Mar 10, 2021
Love my new futon, pick up was fine but a bit hidden - a sign could be useful on the big boards outside the area
Daun W.
Jan 08, 2020
My husband and I have purchased ALL our furniture from Irene since 2005. We wanted a Tatami bed but did not have the room at the time. She was very patient and said to let her know when we were ready. We bought a futon, for a couch for my mom, then a mattress for my mom's bed. We bought a queen size mahogany futon with 2 drawers under it, as a guest bed.

When the drawers arrived, we realized they did not roll under the bed. We took the 2 drawers back to the store and Irene gave us the 2 drawers with very low backs on them. She apologized for the mistake, but we were happy with the 2 new drawers. We also bought a couple of futon covers and several lamps and pillows, and a bamboo tiny table we used for a plant stand.

We finally bought the queen tatami bed and bought the 4 drawers, that roll under the bed. We have had the bed so long that we bought a new 10 inch memory foam mattress, to replace the original 8 inch we bought with the bed. I wanted 2 black nightstands with drawers, to match the tatami bed. We had looked at other stores but the prices were to high. Irene got out her catalog and helped us find the style we wanted.

Her prices for 2 nightstands, were the same as ONE nightstand at other stores. We ordered black glass tops from a glass shop, to protect them and we have been happy with them for years. I am disabled, and I spend most of my day in bed. I also had 3 surgeries in 3 years and we LOVE the quality of the mattresses we have purchased from Irene. We gave the old 8 inch mattress to a friend who loves it on her platform frame.

Please remember, Irene has owned this store for many years and she works the store alone, and she cares for ALL of her customers, even when "things happen". She will always try to see that you are satisfied. Irene, we will ALWAYS buy from you. Thank you!
Parker P.
Feb 05, 2019
Eff this place. Standing outside on a Tuesday and they're closed despite a big sign saying they're open. No time for liars. Don't come here.
Jessica M.
Jan 25, 2019
My husband and I just relocated to Reno, and so we decided to go shopping for a bed frame and futon. This was our last stop of the day, I think our fourth furniture store to visit. Well, it is now our favorite. Not only is the quality of the frames and mattresses sold superior to those we looked at, the prices were unbeatable! What is even more enjoyable and will cause us to return for more purchases, the owner is the sweetest lady of all time.

She boiled my nose! I can't express how amazing that was! It was all in good nature and love. You can feel her love for her fellow man. She made the visit so much fun, and she worked with us to find what we needed/wanted and in our price range, without sacrificing quality. I highly recommend this store for your next futon or tatami bed. She also carries some really nice interior decorations all in the Japanese style. So if you're looking for good price, good quality Japanese decorations and furniture, look no further than Futon-Ya!
Inna S.
Jan 19, 2019
My experience with futononline.de was great since my first enquiry email to the delivery. It's been 10 days since I sleep on the futon and I love it! Personally, I like to sleep on hard surfaces, so this six-layer futon is just perfect for a good-night sleep. I could not be happier! Also, the futon arrived within three week, as promised. I have already recommended the shop to friend ^.^
Matt Q.
Nov 14, 2018
Great find! Amazing hardwood futons. Hard to find birthday and holiday gifts. The owner is very friendly and helpful.
Lana S.
May 30, 2018
I tried to buy a futon here. Tried is the operative word. I went in to look. Found what I liked but had to go out of town. I called to order the futon, frame and cover over the phone and the woman I spoke to didn't listen, or understand or both, I'm not sure. I just didnt feel confident I would get what I wanted. I loved her little shop & her inventory and numerous choices for covers & frames. Good quality merchandise.
Sharon D.
Feb 27, 2016
This is very nice store. Lady owners a little pushy on the selling tactics but she has great products that can not be substituted for online. She will go out of her way and offers a wonderful service. She helps to special order items. Goes to San Francisco to pick up these handcrafted items. She takes pride in her wares. I recommend if you are shopping for Oriental furniture or bedding.
Elisa B.
Jan 25, 2016
Really beautiful store with nice design ideas. Great personalized service and good deals. High quality furniture.
Michael T.
May 18, 2015
We were in the market for a futon and decided to try Irene's place. The showroom is really beautiful, and much more than we expected from a small storefront. We told her what we were looking to do (queen size, fairly tight budget) and she showed us available styles. We decided to think about it, and when we came back we decided to order one. She gave us the mattress cover at that time, and said it would take to a certain day for it to arrive.

It arrived that exact day and she delivered it to our home. Setup was fairly easy, and the product quality was fantastic, very sturdy. The mattress is extremely comfortable, up or down, and we are so pleased with the unit that we are planning another purchase of a tatami bed and some accessories. Irene is a tough businesswoman, as others have noted, but we appreciated her ability and the time she spent with us.
John M.
Mar 06, 2015
This place is very small. It really doesn't need to be, though. They have a few display pieces out and samples of other designs and fabrics. I had hoped for a bit more variety considering it is a place dedicated to futons. The two people working were friendly, but didn't seem to have a great grasp on the whole retail thing. I'm sure this place will serve many people well, it just didn't have what I was looking for.
Lynne B.
Sep 13, 2014
We have tried three times to get money back that we put on a deposit. And the owner of the shop keeps lying to us and telling us it will be in our account in one day. It has been three weeks and still we have not gotten a refund! We are going there in person today to try to get our money back yet again! What a horrible way to run a business! We recommend you do not go to the store!
Keith S.
Jun 25, 2012
Irene is a nice and Tough lady. I purchased a very nice queen size Futon from her and when it was time to deliver it I thought she had a crew to do it. She drove to my apartment and SHE helped me move it up to the 3rd floor. Had I known I would have had some fellas from work help me. Her business has really nice Asian art and I plan on buying a California King bed ( Chinese style with drawers attached ) from her. Go give her a vist. She just might feed you!
Chason C.
Oct 14, 2011
Irene is great. Love the store & her warm personality. I plan on purchasing more furniture from this store.
Michelle S.
Aug 26, 2010
We just moved to Reno and needed a Futon. This place happen to be very near our new home so we went in. The shop itself was very beautiful, the owner seemed very nice at first. she showed us around and talked about some of our options, again very nice. We were very clear we would need it delivered and set up and that we had stairs, no problem no problem was her answer.

We thanked her and said we were going to think about it. she asked us to give a deposit and was a bit pushy about us putting some money down. We told her we would call her after we thought about it. We looked at a few other shops and found nothing as good as what this store had to offer. We went back a week later and placed the order and paid. Again being very clear about it being delivered and set up. she took our money.

The day she came to deliver the futon she was in a van with a young man who clearly thought he was going to pull up and drop off. He had no intention of bringing it in and setting it up. She then tells us she has not time, not so nice anymore. I express that we were very clear on what we wanted before we paid, she then asked the young man and my husband to carry it upstairs and said she would be back later to set up.

I was very angry. she did come back and it was set up but only after a lot of pressure on my part to make her keep her word and what we paid for. The futon is beautiful and we are happy with the product, and came in a timely manner, however we had to wait 3 weeks for pillow cases that matched the futon cover, every time i went into her store she had one reason or another why it was not there. she kept saying "not my fault" at this point she could not be bothered with us. she had our money, she made her sale.

It was a shame as the store is beautiful, the futon just what we wanted the service great! Until you pay, once she had our money she was pretty much done with us. Well that's how we felt.