Mooradian's Furniture

Sales staff wasn't pushy or hovering the entire time. Overall easy and great experience. I didn't feel like I got ripped off at the end of the day like I've felt at other furniture stores in the past. Delivery team was in and out super quickly and put the dining room table exactly where we wanted it. Shout out to Sara our sales person for being great.

Got to the store kind of late, young lady was able to help us purchase two twin size bed frames. Most helpful and courteous!

I've bought several pieces of furniture over the years at Mooradian's on Central Av. The last piece I bought was a TV stand, but I have it in the dining room and use it as a sideboard. It is made by YUTZY and is made the old fashioned way, solid as a brick building! And it is SO BEAUTIFUL. I had a choice of stains and chose white-washed with the oak grain showing. I've read some reviews that talk about poor delivery times; I've experienced some of that.

On one piece I bought a while back I changed my mind and had no trouble getting my deposit refunded. I think Mooradian's is a bit pricey, but I love their furniture and they certainly aren't as bad a Stickley's! For me, if the piece of furniture is something I want to look at and feel super proud of, I go to Mooradian's

The majority of the deliveries of new furniture have been delayed from the promise date and poorly communicated. Delivered furniture has been damaged by the delivery people and although attended to by their staff, the work didn't last. Warranty service on a repair had to be dropped off and picked up by us - three weeks was the promise turnaround, the actual was six weeks on a three hour repair job.

The item was returned with scuffs that were not there when first returned. They offered no receipt for taking the piece back - I had to create my own or I would have had no proof they had it. Based on my discussions with management, in my opinion, the delays are caused by poor relationships with their vendors, just like their customers.

Terrible customer service. I ordered a couch in April. Every time I call they tell me they will get back to me. No one ever does. Once again today after calling three times they give me another date. This time December! Also no apologies or sympathy! ONCE again no couch until now mid February. no apologies no offer of a dicount. its been since last May!

Always really helpful service and sales staff. We had a great experience today finding a new mattress and movable base for my grandmother. Thank you Colton!

Had Mike from service department come out today to fix a small issue with a recliner. He called ahead as requested, he was is on time, very friendly and fix the issue. Very nice gentlemen.

Great experience at Mooradian's. First, the sales staff is heads above other furniture stores I've shopped, and the store itself is beautiful. Mooradian's is all quality furniture at affordable prices. I went after my previous living room set from Bob's literally fell apart. Peter the salesperson was amazing and showed me a few different options, and helped me make the right decision for me on my new living room set.

He didn't pressure me and I didn't get the most expensive option, but I love my choice and it's perfect for my apartment. So glad to have a good furniture store owned by a local family in our area! Delivery was perfect too. The guys - especially Adam - were really careful not to scuff anything and were on time and super professional. 100% all around and highly recommend!

What a huge mistake ordering from this store. Here's the bottom line - the staff is absolutely OK with misleading you on delivery timelines so long as they keep you from canceling their order and retain their commissions and sales. Wife and I went to this location to order a living room set back in January 2021. We were told to expect a delay (fine) of about 6-8 weeks to receive our order since it was all custom.

On the very very far totally conservative absolute worst case scenario end of that it might be 12 weeks (because "COVID"). Ok. Sounds good. The original date of delivery given was 4/25/2021 8 weeks passes. When we follow up, we're told that there are unforeseen delays "due to COVID". It should be another 6-8 weeks from that time to get the order in our hands. Ok.

No big deal. We understand. 8 passes again. We follow up. "Due to unforeseen delays from COVID. It will be another 6 to 8 weeks". Um, alright. This goes on until about June. We make another call to check in and are told to expect yet another 4 to 6 week delay. Finally we are starting to have enough, so we ask for details. Why is it still taking so long?

Who is causing the delay? Have they made any guarantee on the timeline? Very reasonable stuff. Our sales rep, Sam, says he will get back to my wife. He doesn't get back to her. At this point, we're thoroughly annoyed. We're pushing 25 weeks since we placed the order, and double the "worst case scenario" delivery date. I am ASSURED that our items are being shipped from the manufacturer to the store and will be arriving "late to mid August". I'm sensing lies, so I ask why the courier wasn't able to give an affirmative date rage if everything was actually shipped and in transport.

It didn't make sense. Finally, the sales rep let's it slip that only one item of the order has actually been completed and the rest has no firm ETA. That it MIGHT be completed by late August. So at this point, we're looking at October as a realistic delivery timeline. So we went from April, to October, while being strung along the whole way.

I told him I was interested in canceling the order and asked if anything could be done to keep my business. The owner graciously offered to discount our order $100 (on a $7,700 order). They probably collected more than that on the interest on our deposit. How customer oriented they are there! Look, COVID happened. There are delays everywhere. We all understand.

Everyone has to deal with this problem. What I cannot tolerate is dishonest and slimy sales individuals who will say anything to keep you from taking back their commission including straight up misleading you about the timeline of delivery. If it's truly so that their manufacturer mislead them about the dates (as they claim), they should be filing breech of contract complaints with them, not passing the pain on to the customer.

Have some integrity. You can also really tell the owner cares about his customers because he told us to take a hike when we suggested we would take our business elsewhere. Glad you really care about your customers, guys! Hope it's worth it.

The staff at this location is very unorganized, and sort of rude. It took us 5 months to get a couch that we were told would take 2 months tops. When it came in it was missing something, after another few weeks the missing piece came in. They delivered it and it was actually the wrong item. At delivery the staff waited with us for about an hour (delivery staff was very kind and helpful) talking to the store and they told us it would be a week for the other piece.

That was over a month ago. Now I called them because they clearly forgot about us and on top of that many of the biggest things that happened did not match their notes in their system so that was a little frustrating. Very unorganized all around and again not very friendly. Their slogan should be "over promise, under deliver"

Emily our sales person was the best, every other aspect of our experience sucked. We are now 7 months into waiting for our couch. Best they could do was lead us on month by month and wave a 70 dollar delivery fee.wow thanks, Pandemic aside if I had known it would take this long woulda kept my money. Even a manager made the mistake of guaranteeing us a date which we quickly surpassed. Made many plans expecting this couch in which one was getting rid of our own based on their most recent claim that it was going to be here.

Just purchased a sofa, chair and coffee table@ Mooradian's on Central Ave. We had gone in the night before, but much easier making a decision on what fabric to choose during daylight hours. Nick and Emily we're extremely helpful to us in making our final decision. THANKS! Ann & Steve

Great service and superior quality over other local furniture stores. My sales representative, Sam, was very patient and helpful during the entire experience. I spent hours choosing pieces and then fabrics and both Sam and the other sales staff and management went out of their way to assist me and make me comfortable. It may be slightly more expensive but you get what you pay for. I will definitely be going back.

I had thee worst experience ever and i would highly recommend that people do not purchase ANYTHING! from there. My purchase total was in the $1300 range and i did not get what i paid for. The delivery people suck they set up the bed however my husband told them he believed it was set up incorrectly and the set up time took less than 5 minutes when we said something they blew us off.

They said they had to go out to the truck and will be right back in which they did not. After about 3 months if that the bed broke the whole frame came apart and i had made several calls and tried contacting the manger however my calls were never returned and had not heard back. All i know is i will NEVER purchase another thing from Mooradians again i choose that store because I THOUGHT the furniture was of great quality but i guess not.

I continue with my negative experience at Mooridians. After dealing with the manager the owner called me the next and convinced me to go ahead with my order. This was October 29. I was told I would receive my couch before Xmas. On December 23rd I was told the couch would not be there until the 30th. My husband called on the 30th and was told the couch would be delivered on Monday the 2nd. OK I'll go with it.

On January 1 they called my husband and told him that the couch would be delivered on the 19th of January. I called the store they said they have no idea where the couch was between albany and the factory and had no idea where and when it would be delivered. Angry and frustrated I am demanding my money back. They hung up on me and told me that they didn't have to deal with disgruntled and rude people as myself. I wouldn't be rude if I had gotten my couch when it was told to me. Never go to Mooridians Noone tells the truth

Purchased a solid wood bookcase from them a while back and was very happy with my purchase and the service received. We had previously looked at them at Raymour and Flannigan and needed to purchase on right away as mine was broken. They said they carry no furniture in store and everything was pre order so we promptly left and headed to Mooradians. They found exactly what I need and had me out the door with my purchase in the car within 20 minutes. Very happy, 5 stars.

My husband decided we needed a new mattress and found one on sale at Mooradian's. We went to the store, checked out a couple of sets and picked one out. We set it up for delivery and waited patiently for it. The guys dropped it off and left and we set it up ourselves. After getting the bed in place and the sheets on we realized that it wasn't the mattress we ordered.

We went back to the store and talked to the manager. He had us take a picture of the tag and send it to him. The tag matched the one we should have gotten but was definitely incorrectly tagged. The delivery guys came back, picked up the mattress, delivered the right one and we were set. I didn't ask for it but I think the store should have offered us some compensation for our time running back to the store and spending 2 Saturdays at home waiting for delivery but they did make it right and we're all sleeping better.

I bought a couch and bedroom set from Mooradian's on Central Avenue. Price was a little high, but the furniture was a bit high-end. Overall, I got what I paid for. Salesperson was patient and knowledgeable about what they had in stock and what I could order. Delivery guys were good except they didn't screw every lat in the bed frame and it started squeaking.guess I'll have to fix it myself.

We had a good experience with Mooradians which is where we purchased a large leather motion sectional couch. The prices were fair and our salesperson Jim was easy to work with. We also purchased an extended service contract which was sold by Mooradian's but not serviced by them. We attempted to make a claim for a covered loss and found that the service company did not want to cover the claim. Traci from Mooradians mediated our claim and eventually the service company honored it.

The result was that Mooradians happily replaced the damaged piece of the sectional, picked it up and delivered the new piece. I would shop with them again because I am generally happy with the couch, but mostly because they stood behind their customer.

We had purchased a $2500 sectional and within a few weeks the cushions were degrading, we called and they replaced them with a more solid cushion. Which degraded within 2 months time so we are sitting on the frame. The couch looks 10 years old and like an unmade bed. It is an embarrassment in our home. They responded thats the intended look of the couch.

They call it the "sloppy look" Every single manager we talked to said the same. The sloppy look. We haven't had the couch a year yet and now we are forced to buy a new couch. They have finally offered a deep discount on a new sofa, I hope it all works out in the end.

Why is it, when you go to purchase something the salespeople are so nice and promise you the world and when you have an issue, they suddenly remember ALL the rules connected to the purchase. What happened to the days when people stood behind their products and wanted their customers to be happy? Of course these are rhetorical questions, sadly I know the answer. Silly me to even think that only 1 year after spending $4,000.+ on a living room I would get any response to my concerns other than, " Sorry, there is nothing we can do for you, it's been a year". " Most materials do pill, all you have to do is take a sweater shaver to it." I am so disappointed in humanity, It shouldn't be difficult to find a business with a "DO THE RIGHT THING" philosophy, should it?

After traveling from Schoharie County out to Mooradian's on a recommendation from a local, we were disappointed that the selection of the sofa sleepers just weren't hitting the mark. The salesperson was glued to us from the moment we walked in, which led to a smothering feeling while we looked through the store. The price point was considerably higher here, also.

Not knowing the particular brands they sell, I can say that there was nothing on display here that differed from most other places we'd been to. Still, the salesperson was knowledgeable and well-versed in what they had to offer.

As new homeowners the prospect of buying new furniture was very exciting. The first piece, of what will be many, was a $3000 leather sectional sofa. The sales woman at Mooradians in Clifton Park, NY seemed very knowledgeable however, it is evident now that she was solely after the sale and the commission. She lacked any ounce of honest follow through with the transaction.

A week after we placed the order we received a call to clarify the color or our pillows, in the voicemail the sales representative asked for "Rachel" who I am not nor is my boyfriend. We didn't not order any pillows and upon further inspection I realized that they never charged the deposit and therefore the order had not been placed yet. We called, thought we had cleared everything up and the customer service representative assured us the couch would still be in by the end of December.

I checked my credit card statement and saw that I had been charged twice for two different amounts. They charged the 30% security deposit for our couch and for a 30% deposit for "Rachel's" order. We were refunded the incorrect charge, however the helpful sales woman was no longer helpful. Our couch was delivered Friday, a month late. Today when I looked at my credit card statement, guess what, I was charged twice!

I immediately called and asked for our sales lady, who surprise surprise no longer works there. The manager that I spoke with explained it was my bank that was charging me twice. I called my bank and they assured me that my card was run twice by Moordians. My first experience at Mooradians will definitely be my last. As inconvenient and irritating as this whole process was the one who will loose is the company.

My boyfriend and I are the first of our friends to buy a house, and based on my recommendation none of them will ever shop there. I highly recommend never shopping at Mooradians for your sure to leave the experience with a headache and an empty bank account.

Horrible service, look somewhere else especially since the prices are already a little high. I tried hailing a service person for 5-10 minutes, one walked away and I tried to get his attention again.just ignored us.again I try and ask why he has a name tag and he just doesn't respond, this older "gentleman" has severely ruined the reputation of this business. Pathetic.

Do not shop at mooradians. they are con artists. the review by vicki is right on. i went in 7 years ago and ordered a bed. when it came in around 8 weeks later it was Not the item i had ordered. and due to it being a 'special order item' they would not return my 700$ downpayment. they told me i had to spend it at the store. so fine. i didn't need anything at that point so i just left the money there for the future when i did need something. i bought a 'click-clack' couch last year for the guest bedroom. it was around 400 leaving me with a bit over 300 on account. i finally decided to replace my living room furniture and went to mooradians only because they had my money. i would have gone anywhere else if this wasn't the case. the woman who helped me (no longer works there for some reason) assured me that they would apply the money to my order. when i called back to inquire as to how that was going i was told that she didn't work there and that they were sorry but the money was kept as the returned item fee. even tho they didn't deliver the correct item. i had no choice but to suck it up as i had put down 1000 for the new couch/chair. i would have canceled my order if i wouldn't have lost 20% of that too. i will Never go to mooradians again and i will continue to tell anyone i know my story.

I will never shop at Mooradians again. They really treated me terribly. I stopped in one afternoon and Ami talked me into purchasing an entertainment center THAT DAY because she could give me a 20% off coupon. She began filling out the order, she put down special order but told me not to worry it wasn't really spec order she just was not sure of the Sku numbers.

I didn't think twice about it. More than 8 weeks later my furniture arrived. Problem: it was too heavy for the men to get up the stairs. They called more guys, still not possible to deliver. So I expected to get my $500.00 deposit returned. No, because it was a special order, I would be charged 20% even though they could not deliver it. I had to eat the $500.00 or buy something else. Beware of AMI and the special order trick.

I am so angry, I may go to small claims court. I will never shop there again because they totally tricked me. Don't sign anything that says spec order. I could understand if it was an upholstered item, but this is an item they had on the floor.