Kid Kraft

I bought a majestic doll house during black Friday week for $137. I received an email with the order number and explaining due to Covid-19 they were taking a little bit longer to send orders. I called yesterday because I did not received a tracking number or any other email after two weeks. They told me my order was cancelled because they did not have the house.

I did not receive any email saying giving me that information and I checked my PayPal account and the money still pending. I do not understand why after two weeks, if they cancelled my order the transaction still pending if that takes between 3 to 5 business days. Nobody is giving me an answer, just that my order was cancelled that's it. They did not offer any solution or any other help besides to buy a new house because the house is out of stock but I keep checking their own website and the house is available for purchase. Also, they want PayPal to resolve the transaction because they do not know why still pending when PayPal says this company has not closed or cancelled the transaction. I can see the house ready to buy right now for $189.

A few years ago, the holy fire came really close to my house. There was a fire tornado that ripped thru the neighborhood. It took down my fence, as well as the kids playhouse. It even pushed a 50 lb. bench across the yard. Luckily firefighters saved all our homes. I'm very thankful for their service and sacrifice. A few weeks after, I made a call to KIDKRAFT for replacement parts and was very pleased with their fast service. They were very empathetic to my situation and offered to send the parts free of charge. The only thing I paid for was shipping. Thank you KidKraft!

I have been calling and emailing with no response. Missing parts for a playhouse and unable to reach customer service support Not happy at all.

I ordered a swing set on April 11th. Only 2 of the 3 boxes were delivered. It is now a month later and I have followed all of the steps to arrange getting the missing box (the actual wood for the swing set), but they haven't responded to me in a week now. This was supposed to be a birthday gift for our son, but it doesn't appear that will be happening now.

Do not do business with this company. Their product was defective and injured my child. KidKraft has attempted to deny any and all responsibility. They have never inquired about the incident in order to prevent it from happening and were uninterested din how my son was healing. They offered me a replacement if I sign a release agreement. The first iteration would have prevented me from speaking about this incident to anyone on any platform or privately.

The later iterations still included language that denied all responsibility and may have prevented any recourse if the replacement was also faulty. I asked for a refund after all of this of $117. KidKraft refused. Do not do business with them. Safety is not a priority and they do not stand behind their products.

Josh must not know what quality parts are. For example you would think paying 160 dollars on a dollhouse would insure at least wood of some sort. All the pieces, laminates, hardware, even instructions were made as cheaply as possible. The materials used could not cost more than 25 dollars. Please do yourself a favor and do NOT buy anything for this outsourced two faced company. These are the types of companies that are ruining our society today. Cheap, overpriced, and lots of smoke and mirrors.

If they made a quality part to begin with maybe higher rating never buy kidkraft again.