Quality protection plans, streamlined claims submission and the best customer service professionals in the business - you can count on us to protect you when life throws a curveball. Guardsman's premier suite of products include protection plans for all your customer's needs. Learn more about our business and partner inquiries. Our online support teams are here to assist you and offer peace-of-mind so you can go back to living your life. Learn more on how to contact us.
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For the past century, Guardsman has been a leader in furniture protection, care, and repair delivering quality products and services for the protection, care, and repair of wood, fabric, and leather furnishings and bedding products throughout the United States, Australia and the United Kingdom. Today we bring our industry-leading furniture protection process to more products, now offering protection plans on appliances, jewelry, electronics, sporting equipment, and more.Leveraging Guardsman's talented network of repair professionals, Guardsman also offers on-site repair services to residential and commercial customers for some protection products.
As life happens, things get spilled, scratched or sometimes just stop working. Protecting the products we buy means we keep our furniture looking great and our appliances and electronics running. That's why at Guardsman, our consumer protection plans are designed to give you peace-of-mind. We offer a quick and easy online claims process, dedicated customer service agents, and a full suite of products so you can protect what you love. The Guardsman Furniture Protection Plan covers the accidental stains and damage of a life well-lived.
A new mattress is a substantial, long-term investment. Guardsman's mattress and pillow protector products provide exceptional comfort, assuring a better night's sleep even as they extend the life of your mattress. Protecting wood furniture is how we began over a century ago. Guardsman's signature line of products are designed to clean, protect and enhance the natural beauty of wood finishes. Whether it's nicks, scratches, or watermarks, Guardsman offers products to make wood furniture look new again.
Curious about how our Furniture Protection Plans work? Have a question about what our plan cover, or how to file a claim? You've come to the right place. Here you'll find answers to some of the most frequently asked questions about Guardsman's protection plans, including what distinguishes them from a manufacturer's warranty.
Reviews (10)
Irene Hernandez
May 23, 2022
I would rather not give them 0 stars because they are the biggest rip off company that I have ever dealt with. The furniture stores sell their warranties and when you go in and try and file a claim. They do everything to drag it on or so they don't have to fix any problems you may have from the product. They have e-mailed me twice trying to get the claim number which I did on their website. They have had my claim since 3/2022, and here it is 5/2022. They never fix what they promise. DO NOT WASTE YOUR MONEY IF YOUR SMART
Ale Castro
May 22, 2022
Felix Goltsman
Feb 28, 2022
A Claim was made for Furniture cracking and peeling as per contract this is covered however when we filled a case we were not sure what caused it and have stated that as an honest answer, however such furniture will not starting peeling or cracking without an incident which is understandable to anyone. Guardsman instead of honoring their contract and dealing with this, decided that since client didn't specifically what have caused the cracking and peeling then it is not approved claim. their response was that such peeling and cracking could be not because of incident or accident. my question then what? lol Stay away from this company - biggest crooks
Chirinjibi Paudyal
Feb 14, 2022
If I could I would give 0 to this company. Very rude staff. They just trap you saying everything is covered. But when it comes to support they say not covered. They also ask for filling up the form online and but funny that don't accept the signed documents by email! I had to send the documents to the USA address, with in 30 days, the documents have to reach to their address which will cost another Xtra money to track the mail. My sofa's skin started to peel off, they don't even offer to repair! Worst insurance! Please don't go with this company!
Jana Ramirez
Dec 17, 2021
This place does not even deserve one star or me taking the time to use caps! i am so put out with them, i filed a simple claim for a new remote for my split king adjustable bed on 9.28.21 & still no results. all they tell me is 'its in the resolution department' cmon! give me another or tell me where i can get one! they sent a tech out all the way to my house to say 'yup, its not working' & still nothing! puuulease! just get me a remote.
Anubha Wadhwa
Nov 13, 2021
Critical:Professionalism, Quality, Responsiveness, Value This company is a total scam. It should be reported to the consumer protection and needs to be held accountable. When you call them you are on hold for like 30-40 minutes. Then they will make all sorts of excuses how not to cover the damage to the furniture. Don't get this policy, it is just total waste of your money
Joseph LoDuca
Aug 10, 2021
This company is a complete scam and the feds need to investigate or a class action needs to be open. I sent in my claim in a timely manner. I called weeks later for a status and they said they never received my claim and the 30 day period has passed. Bull. send me a refund for this scam. The 1.2 star rating is right for sure. Furniture companies need to look at these reviews and think twice before selling this scam to their customers.
Pamela Martin
Dec 12, 2020
I submitted a claim on 2/1/21 for an issue that happened on 1/1/21 or there abouts. My claim was denied because they said it was 31 days not 30. I find that very unfair and just an excuse not to pay or help me out. The claim definitely qualifies. It appears this company exists to try and find a way not to pay. I would love to know the number of claims submitted and number denied. I am willing to bet it favors them and not the customer. Sick of these companies. I will not be purchasing anymore Guardsman plans. What a con.
Jordan Buser
Apr 15, 2020
Total and complete scam, would give 0 stars if I could. Bought an outdoor wicker furniture set from Overstock and since the quality didn't look great, purchased the warranty. unbeknownst to me, serviced by the horror that is Guardsman. The process for submitting claims is intentionally onerous and not intuitive, you have to fill out, print and mail a claim for each individual piece of furniture (8 separate ones in my case).
Then they told me that I'm required to submit my claims within 5 days of noticing damage and since the date I put on the form for when I noticed damage was greater than 5 days from submitting the claim, my damage is not covered. So you buy a warranty that covers damage for 5 years but if you don't immediately report it, it's useless. This is what all my outdoor furniture looks like and this is not covered by the $100 warranty I bought. Congratulations on making money the scummy way!
Then they told me that I'm required to submit my claims within 5 days of noticing damage and since the date I put on the form for when I noticed damage was greater than 5 days from submitting the claim, my damage is not covered. So you buy a warranty that covers damage for 5 years but if you don't immediately report it, it's useless. This is what all my outdoor furniture looks like and this is not covered by the $100 warranty I bought. Congratulations on making money the scummy way!
JNaSh A.
Dec 13, 2018
Complete SCAM! FRAUD! I had this protection plan on my sectional, Had stains from dropping salsa accidentally. Call'd in for claim, They sent a technician who cleaned and left with out any notice or conclusion. I call'd them again and complained about the stains still being there and now the sofa is all wet with the chemical they used. After 3weeks they send a email that its not covered, SINCE it accumulation of stain.
The stain accumulated because they took 3 weeks to get it cleaned and 2 more weeks to dry, and instead of lifting the stain they spread it all around. I am logging a complaint with Department of Justice consumer affairs. DONT PAY EXPECTING ITS A WARRANTY OR PROTECTION ITS COMPLETE SCAM
The stain accumulated because they took 3 weeks to get it cleaned and 2 more weeks to dry, and instead of lifting the stain they spread it all around. I am logging a complaint with Department of Justice consumer affairs. DONT PAY EXPECTING ITS A WARRANTY OR PROTECTION ITS COMPLETE SCAM
